Pre-Op Assistant

Role Overview

Volunteers will be expected to deliver a high standard of customer care to all staff, patients and visitors. Those undertaking this role will work to meet and greet each patient as they arrive at pre-op, and after their appointment. You will be on hand to support patients and assist with directing and escorting them to the correct department – encouraging a positive patient experience.

Main Tasks

• Meeting and greeting patients and visitors when they arrive into pre-op
• Providing directions and escorting to required locations
• Liaising with wards and staff when necessary
• Proactively befriending patients and their relatives, to put them at ease
• To assist patients with completing their health questionnaire on arrival if required

Health & Safety

Infection Control

It is the responsibility of all staff, in accordance with The Health Act 2006, to:

• Ensure high standards of hand hygiene and that good practices in infection control are promoted and maintained in their area of control
• Co-operate with all efforts to reduce and/or eliminate the risk of spread of undesirable/infectious organisms
• Adhere to the appropriate policies regarding screening, admission and transfer of potentially infectious patients
• Report to their Manager and Occupational Health all incidents of sharps injuries where the sharp is contaminated with blood or serum.
• Participate in any screening programmes initiated by the Director of Infection Prevention and Control
• Protect the health and safety of patients and other staff by informing their Manager and/or Occupational Health before reporting to work with transmissible harmful/potentially harmful conditions